Shipping and International

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: Website Address. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

On occasion, Haddo Healing Wool offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount or number of packages ordered. These promotions may change periodically. To keep updated with our latest shipping promotions sign up to the newsletter. Haddo Healing Wool ships to most countries worldwide via DHL/Deutschepost  for all domestic and international packages.

Shipping & Handling Charges are as follows:

€2.95 within Germany
€4.95 U.S.A.
€9.94 International Countries

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to Contact@haddohw.com